Cash Applications Lead - Accounts Receivable

Job Description The Cash Applications Lead provides day-to-day functional support for Cash Applications operations serving the United States. This role helps coordinate daily workloads, supports and trains team members, reviews work for accuracy, monitors service levels, and assists with complex or escalated payment-application issues. This position does not have direct reports or formal performance-management responsibilities. It is an opportunity for an experienced Cash Applications or Accounts Receivable professional to take the next step into a lead-level role. This is a hybrid position requiring three days per week in the Nashville office. Job Responsibilities Cash Applications and Accounts Receivable Operations ? Support the accurate and timely posting and application of customer payments. - Apply and review payments received through checks, lockbox, ACH, wire transfers, and other payment methods. - Match customer payments and remittance information to the appropriate accounts and open invoices. - Research and resolve unapplied cash, unidentified payments, short payments, overpayments, posting errors, and payment discrepancies. - Review payment applications, adjustments, exceptions, and reconciliations for accuracy and completeness. - Partner with internal teams to obtain missing remittance information and resolve account-matching or payment-application issues. - Identify and communicate material payment, posting, reconciliation, or control concerns to leadership. - Maintain accurate process documentation, standard operating procedures, training materials, and job aids. Functional Leadership and Team Support ? Help coordinate and prioritize daily Cash Applications workloads based on payment volume, deadlines, service levels, and business needs. - Serve as a resource and escalation point for payment-application questions and complex issues. - Provide day-to-day guidance, training, and support to Cash Applications team members. - Assist with onboarding and training new employees on processes, procedures, and systems. - Review work for accuracy and provide coaching or clarification when needed. - Communicate workload challenges, recurring issues, training needs, and process concerns to the Accounts Receivable Supervisor. - Support a collaborative, accurate, and customer-focused team environment. Performance Controls and Process Improvement ? Monitor payment volumes, unapplied cash, aging, error rates, service levels, and other Cash Applications measures. - Support compliance with company policies, accounting procedures, internal controls, and applicable SOX requirements. - Identify recurring issues and recommend process improvements, corrective actions, or automation opportunities. - Participate in testing and implementation of process, policy, and system changes. - Build effective relationships with internal teams and cross-functional partners to support timely payment application and issue resolution. - Perform other related duties consistent with the scope and level of the position. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Required Qualifications - At least two years of Accounts Receivable, Cash Applications, customer-to-cash, payment-posting, or related accounting-operations experience. - Hands-on experience applying customer payments and matching payments to customer accounts or invoices. - Experience researching and resolving unapplied cash, payment discrepancies, posting errors, missing remittance, or account-matching issues. - Experience performing or supporting payment and account reconciliations. - Proficiency with Microsoft Excel and the ability to organize, review, and reconcile operational data. - Strong attention to detail, organization, problem-solving, analytical, written, and verbal communication skills. - Ability to manage competing priorities, meet deadlines, work independently, and contribute effectively within a team environment. Preferred Qualifications - Three or more years of Cash Applications or Accounts Receivable experience. - Experience serving as a senior team member, trainer, workflow coordinator, quality reviewer, or escalation resource. - Experience in a high-volume, complex, or shared-services environment. - Experience with Oracle or another ERP or accounting system. - Experience using banking portals, lockbox platforms, payment-processing systems, or reporting tools. - Experience supporting multiple business units or customer groups. - Bachelor's degree in Accounting, Finance, Business Administration, or a related field is a plus but is not required. Core Competencies - Cash Applications and payment processing - Functional leadership and team support - Accuracy, accountability, and attention to detail - Problem-solving and issue resolution - Process improvement and change support - Cross-functional partnership and clear communication Position Details Reports to Accounts Receivable Supervisor Work arrangement Hybrid; three days per week in the Nashville office Direct reports None; provides day-to-day functional leadership and support Functional scope Cash Applications Geographic scope United States Compensation $50,000-$55,000 annually, depending on relevant experience Benefits Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits