Inside Sales Executive – Lead Management

Job Description Position Inside Sales Executive – Lead Management Department Sales – SigLoch from Bindwel Location Trivandrum Work format 6 days - Work from office Reports To CEO Employment Type Permanent Vacancies 1 Purpose of the Role The Inside Sales Executive – Lead Management will be responsible for the first level of engagement with all incoming sales leads. The primary objective is to ensure that every lead is contacted promptly, qualified based on defined criteria, and assigned to the appropriate sales representative for further conversion. The role will also be responsible for monitoring CRM follow-ups, ensuring that no lead is missed, and preparing periodic reports for sales review meetings. This position will significantly improve lead response time, sales efficiency, and conversion rates by allowing field sales personnel to focus on serious buying prospects. Key Responsibilities Contact all incoming enquiries through telephone, email, and other communication channels. Make cold calls to prospective customers and qualify leads based on predefined criteria. Understand customer requirements and identify genuine business opportunities. Assign qualified leads to the respective sales personnel for further follow-up. Maintain accurate records of all customer interactions in the CRM system. Track pending follow-ups and remind sales personnel of overdue actions. Prepare weekly lead status and follow-up reports using Google Sheets for review during weekly sales meetings. Coordinate with the sales team to ensure timely closure of customer enquiries. Maintain high standards of customer interaction and represent the SigLoch brand professionally. Assist in maintaining lead databases and generating periodic sales reports. Educational Qualification Graduate in any discipline. Preference will be given to candidates with a BBA, BBM, Marketing, or Business Administration background. Experience Minimum 1 year of experience in Inside Sales, Telecalling, Customer Support, Lead Generation, CRM, or Sales Coordination is preferred. Fresh graduates with excellent communication skills and a positive attitude are also encouraged to apply. Preferred Industry Experience Candidates with experience in any of the following industries will be preferred: Industrial Equipment Machinery Manufacturing Engineering Products B2B Sales Printing & Packaging Industry Automation Products IT Products & Services CRM or Customer Support Inside Sales or Telemarketing Required Skills Communication Excellent spoken Hindi (Mandatory) Good spoken and written English (Mandatory) Basic Malayalam communication (Preferred) Technical Skills Good knowledge of MS Office Email communication Google Sheets / Microsoft Excel Experience with CRM software will be an added advantage Personal Attributes Excellent communication and interpersonal skills Pleasant telephone etiquette Confident and persuasive personality Well-organized with strong follow-up skills Customer-focused approach Self-motivated and disciplined Good time management skills Willingness to learn and grow Ability to work independently as well as with a team Preferred Candidate Profile Female candidate preferred. Seeking a long-term career opportunity Immediate joining preferred. Working Hours Monday to Saturday 9:00 AM to 5:30 PM Compensation Training Period Duration: 3 months Stipend/Salary: ₹20,000 per month After Successful Completion of Training Salary: ₹25,000 per month Key Performance Indicators (KPIs) Number of leads contacted within the defined response time Lead qualification ratio CRM data accuracy Follow-up compliance Number of qualified leads assigned to sales Weekly reporting accuracy and timeliness Customer response and engagement levels Career Growth The selected candidate will have opportunities to grow within the Sales function based on performance. Possible career progression includes: Senior Inside Sales Executive Sales Coordinator Regional Sales Executive Key Account Executive Sales Manager