Operational Specialist

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About the Company
Yibi Group is a leading OEM manufacturer for global luxury & fashion brands, certified by LVMH, Kering, and Richemont. We are seeking an Operational Specialist to drive e-commerce growth for our North American luxury jewelry and hardware lines.
About the Role
We’re looking for an Operational Specialist (NYC-based, remote eligible) to own end-to-end Amazon/e-commerce operations for the North American market, bridging our China team and US market to deliver operational excellence and business growth.
Responsibilities
Manage full Amazon/e-commerce operations (listings, inventory, ads, orders) for luxury jewelry & hardware productsOptimize campaigns and listings to boost sales, visibility, and customer experienceCoordinate with China and US teams, serving as the primary operational point of contactMonitor KPIs, deliver data insights, and ensure compliance with US regulations and luxury brand standardsResolve customer inquiries, returns, and claims to maintain high seller ratings
Qualifications
3+ years of Amazon/e-commerce operations experience (US/North America market, luxury/jewelry/fashion industry preferred)Proficient in Amazon Seller Central, advertising tools, and e-commerce workflowsExperience collaborating with international/China-based teams across time zonesFluent in English; Chinese proficiency is a strong plus
Required Skills
Strong communication, cross-team coordination, and problem-solving abilitiesDetail-oriented, data-driven, and able to perform under pressureProficiency in e-commerce tools and data analysis (Excel/Google Sheets)
Equal Opportunity Statement
Yibi Group is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace. xzbcwsv All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.