Communication Center Operator - 32 Hours per Week - Variable Shifts - Jackson

Job Title Business (Non-Clinical) Henry Ford Jackson Hospital 266138 Requisition # Shift Varied shift position. Team members are expected to work all 3 shifts, including days, afternoons, and midnights, based on department needs. Schedules are posted in advance, and weekend and holiday coverage is required as part of hospital operations. General Summary Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service. Principal Duties and Responsibilities Provide HFHS directory and information service to internal and external customers. Process short and long-range paging. Perform minor pager system diagnostics. On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules. Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc. Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center. Provide after hour, weekend and holiday answering service for the Referring Physicians Office. Process U.S. Postal and HFHS Inter-departmental mail. Maintain computerized database for internal HFHS management mailing distributions. Perform other related duties as assigned. Education/Experience Required High School Diploma or equivalent One year of computer technology, data entry, and work processing skills. One year of college course work in Business is preferred.