Entrepreneurial account manager / cross sell manager

We're hiring an entrepreneurial Account Manager to drive B2 B account management and cross-selling. This is a chance to join a transformational HR Tech startup as a core team member.

Cadient Talent | India (Remote) | Full-time | US-hours overlap required

About Cadient

Cadient Talent is a US-focused talent acquisition Saa S platform specializing in high-volume hourly hiring, expanding from ATS into a broader HR software suite (including Smart Refer, our employee referral product). We're building an AI-native operating model — small teams, heavy automation, outsized output per person.

The Role

Own a portfolio of US enterprise and mid-market accounts end-to-end: onboarding, adoption, renewal, and expansion. You're the customer's operating partner, not a ticket-router — AI agents handle the repetitive work; you handle judgment, relationships, and revenue.

What You'll Do

Own onboarding and time-to-value for new accounts — implementation coordination, configuration guidance, launch success Drive adoption and health scores across your book; run QBRs with US-based HR/TA leaders Own gross retention and surface expansion signals (Smart Refer cross-sell, module upsells) to sales Be the voice of the customer into product — structured feedback loops, not anecdotes Build and maintain AI-assisted CS workflows: automated health monitoring, usage digests, renewal-risk alerts Handle escalations with urgency and close the loop with engineering/support

What We're Looking For

4–7 years in customer success or account management at a B2 B Saa S company; HR tech / ATS experience a strong plus Proven ownership of renewal targets and NRR outcomes Excellent written and spoken English; comfortable presenting to US VP/Director-level stakeholders Willingness to work substantial US time-zone overlap (evening IST) Hands-on with modern tooling — CRM, CS platforms, and AI tools; you automate before you hire help Self-directed operator who thrives with autonomy and minimal process

Nice to Have

Experience with high-volume hourly hiring workflows (retail, QSR, healthcare staffing) Familiarity with integrations ecosystems (ADP, job boards, background check vendors)

Interested? Apply through this Linked In job posting or email your resume to