Senior manager

Wipro · Chennai, India

Basic Details

Qualifications Educational Qualification: Graduate / Postgraduate Professional Qualification: NMLS License holder (Preferred, not mandatory)

Experience Total Experience: 13+ years Relevant Experience: Managing back-office operations in a BPO environment

Mandatory Skills Minimum 13 years of experience managing back-office operations in a BPO environment Excellent written and verbal communication skills Strong computer navigation skills with proficiency in Windows and Microsoft Office Strong technical knowledge with a hands-on approach

Job Description / Responsibilities Expert-level knowledge of US mortgage guidelines, documentation, and processes (especially Originations and Underwriting) Strong email writing skills Proficiency in MS Excel and Power Point Experience managing mortgage back-office operations in an outsourced environment Ability to manage 150+ FTEs Capability to handle new process migrations Strong team-building and motivation skills Ability to manage client relationships and handle escalations Ability to effectively communicate with senior management

Security Roles & Responsibilities Stay updated with company Information Security Management System policies Ensure team awareness of information security policies Ensure compliance with legal and regulatory requirements Ensure adherence to contractual obligations Encourage reporting of security incidents Conduct periodic compliance and security training Support security investigations with compliance teams Monitor compliance and conduct monthly reviews Facilitate audits to identify and address compliance gaps Conduct risk assessments at process initiation and during major changes Review risk assessments and implement mitigation strategies