MIS Analyst

HCLTech · Noida, India

HCLTech is hiring for MIS Analyst !!!

Role - MIS

Designation - Analyst

Experience: min 3 year

Location: Noida

Shift : Rotational Shift

Role Summary :

Responsible for managing MIS reporting, dashboards, and data analysis for DPO operations, ensuring accurate, timely, and insightful reporting to support business decisions.

Key Responsibilities :

· Manage daily/weekly/monthly MIS reports and dashboards (SLA, AHT, HC, Productivity, etc.)

· Ensure data accuracy, consistency, and timely delivery

· Perform data analysis and RCA to identify trends and gaps

· Drive automation using Excel, Power BI, and other tools

· Collaborate with Operations and WFM for reporting requirements

· Lead and mentor MIS team; ensure SLA and quality adherence

Skills Required :

· Advanced Excel (Pivot, Power Query; VBA preferred)

· Power BI / Tableau

· Basic SQL (preferred)

Interested !! How to apply ? Please Share your Resume to with following details

Total year of experience

Current CTC

Expected CTC

Notice Period.

Why choose HCLTech ?

A great place for MIS candidates to learn, grow, and work on innovative global projects with a supportive team environment.

Only relevant candidates will be considered.