Ticketing Executive

GTK Group · India

Company Description GTK Group is a growing organization in the travel and services sector, committed to delivering reliable and efficient customer experiences. The group focuses on providing well-organized ticketing and related support services for individual and corporate clients. GTK Group values accuracy, transparency, and responsive service, aiming to make travel planning straightforward and stress-free. The team culture emphasizes collaboration, professional growth, and integrity in day-to-day operations.

Role Description This is a full-time, on-site Ticketing Executive role based in Gole Market. The Ticketing Executive will handle daily ticket bookings, ticket issuance, rescheduling, and cancellations across various platforms, ensuring that all reservations are accurate and timely. Responsibilities include coordinating with customers to understand travel needs, providing fare options, and confirming itineraries while maintaining clear communication and professional conduct. The role also involves maintaining records of bookings, managing travel documentation, and resolving ticket-related queries or issues. The Ticketing Executive will collaborate with colleagues and external partners to ensure smooth operations and a high level of customer satisfaction.

Qualifications

• Strong customer service and communication abilities, including clear verbal and written interaction with clients and team members.
• Attention to detail and organizational skills to handle multiple bookings, schedules, and documentation accurately.
• Basic proficiency with computer systems, Amadeus, and office applications used for reservations and record-keeping.
• Ability to manage time effectively, prioritize tasks, and work reliably in a fast-paced, on-site environment.
• Prior experience in ticketing, travel, hospitality, or a related field is beneficial.
• Educational background in commerce, business, tourism, or a related discipline is an advantage.
• Willingness to learn ticketing systems, follow established procedures, and adhere to company policies and guidelines.