Executive - Customer Support

ICT360 · Uttar Pradesh, India

We are looking for an experienced and competent customer support executive to join our ICT360 Helpdesk team!

An ideal candidate should be good at communication, patient, polite, adaptable, multilingual, empathetic, quick-witted, a problem solver, and someone who is exposed to & well-versed in new technological concepts.

Key Responsibilities:

• You will answer queries on issues and offer advice on how to solve them.
• Serve as the first point of contact for customers seeking technical assistance over the phone or by email.
• Determine the best solution based on the issue and details provided by customers.
• Record their resolution in logs.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Support Events, exhibitions, the internal team of ICT360, etc.
• Be updated regarding the platform and the technology used to provide immediate solutions