Service Desk Saturday Online Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. What we are looking for Role: Service Desk Experience Range: 3 to 6 Years Location: Chennai Interview Date: Saturday Online Must Have: Technical and system expertise: Networking, Active Directory, DNS Proven customer support experience via phone, remote tools, and ticketing systems Excellent analytical, communication, written, verbal, and presentation skills Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues Time management, teamwork, and collaboration across cross-functional teams Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions Ownership to monitor issues start-to-resolution and escalate per matrix Grooming team members to influence upskilling and productivity Well organized, able to multi-task with minimum supervision and quick learning skills Strong interpersonal and negotiation skills to collaborate with infra/network/app teams Good to Have: Well organized with ability to multi-task and work with minimum supervision with quick learning skills. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues Essential: Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT). Ability to Lead Ability to upskill and track learning progress of team Ability to attend / present weekly, monthly reports to clients Coach, mentor, schedule/workforce management; performance reviews and skill uplift. Minimum Qualification: 15 years of full-time education Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)