Transaction Monitoring & Quality Assurance Lead

Allied Bank Limited · , punjab, pakistan, Pakistan

Allied Bank Limited is seeking a Call Center Quality Assurance Analyst to monitor calls, ensure compliance, and safeguard the accuracy of banking transactions across on-site centers in major cities. You will evaluate calls, generate monitoring reports, and provide feedback to agents to uphold service quality.

The role requires a Bachelor’s degree and 1+ year experience, with strong analytical and communication skills, and proficiency in call monitoring software and QA tools.