Restaurant captain

Role Description The Restaurant Captain at Bigly is a full-time, on-site role based in Ahmedabad, responsible for overseeing daily front-of-house operations and ensuring a seamless guest experience. This role includes supervising service staff, coordinating table assignments, monitoring order flow, and maintaining service standards throughout each shift. The Restaurant Captain will greet guests, handle special requests, manage guest feedback, and support the team in delivering accurate, timely food and beverage service. The role also involves training team members on service protocols, collaborating with the kitchen, and helping implement Bigly's quality and hygiene guidelines.

Qualifications

Candidates should possess strong Supervisory Skills and the ability to lead and support front-of-house teams. Candidates should possess a focus on Customer Satisfaction and demonstrated Customer Service capabilities. Candidates should possess clear and professional Communication skills for interacting with guests and team members. Candidates should possess Food & Beverage knowledge, including menu understanding and basic service standards. Previous experience in restaurant operations or hospitality, preferably in a captain or shift leader role. Ability to work flexible hours, including evenings, weekends, and holidays as required. Strong organizational skills, attention to detail, and commitment to cleanliness and safety standards. Diploma or certification in hospitality management or a related field is preferred but not mandatory.