Auth0 / Customer Identity Specialist

Keka Inc. · Hyderabad, Hyderabad District; Sindh, Pakistan

Hands-on IAM specialist responsible for implementing, configuring, and supporting Auth0 solutions on the Customer Identity (CIAM) side within a banking/financial services environment, including real-time troubleshooting of customer authentication issues.

Key Responsibilities:

• Implement and configure Auth0 Customer Identity modules (Universal Login, connections, MFA, Actions/extensibility, attack protection, logging)


• Design and support OAuth 2.0 / OpenID Connect flows for customer-facing applications


• Debug customer identity issues in real time, with intimate knowledge of JSON Web Tokens (JWT) - claims, signatures, expiry, audience/issuer validation, access/refresh token behavior


• Apply and support FAPI 2.0 (Financial-grade API) aligned authentication and authorization patterns


• Integrate Auth0 with APIs, applications, and identity federation/SSO where required


• Contribute to identity runbooks, playbooks, and process documentation


• Support audit and compliance evidence gathering related to customer authentication and access


• Escalate and coordinate on critical customer-identity events with senior leadership

Required Experience:

• 6+ years in IAM / identity security, with 3-5+ years of hands-on Auth0 (Customer Identity) implementation and support experience


• Proven experience debugging production customer auth/token issues under time pressure


• BFSI client-facing implementation experience preferred

Core Technical Expertise:

• Auth0 (Customer Identity / CIAM)


• FAPI 2.0 standard familiarity


• MFA, PKCE, token/session lifecycle, secure client patterns


• Identity federation and SSO as applied to CIAM


• API security fundamentals related to customer authentication

Preferred Certifications

• Auth0 / Okta-related identity certifications (as applicable); cloud identity adjacency (e.g., Microsoft Entra ID / Azure AD B2C) a plus

Location / Work Model

• Bengaluru (or ThoughtFocus India delivery location) - dedicated to a US banking client account, India-based employment with ThoughtFocus