It support specialist – google workspace & microsoft 365
Hotsourced · Tumakuru, India
FULL TIMEpermanent
Job Description
India (Remote) | Full-Time | Managed Service | IT Services & Managed Support
Placed by Hotsourced – connecting top Indian talent with world-class global companies
Our client is a growing technology services organization providing managed IT support solutions to businesses operating in modern cloud-first environments. They help organizations maintain secure, reliable, and efficient digital workplaces through best-in-class support, collaboration, and endpoint management services
They are seeking an experience d IT Support Specialist to join their remote managed services team. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, administering cloud productivity platforms, and delivering exceptional end-user support. The successful candidate will work independently, manage customer interactions directly, and play a key role in ensuring a seamless user experience across Google Workspace and Microsoft 365 environments
Company Description
Our client delivers managed IT services and support solutions to organizations operating across cloud-based environments. Their focus is on providing reliable, scalable, and secure technology support while maintaining exceptional service standards and customer satisfaction.
Operating within a structured managed services framework, the team emphasizes continuous improvement, accountability, and service excellence while empowering employees to take ownership of customer outcomes.
About The Role
We are looking for a highly motivated IT Support Specialist with strong experience supporting Microsoft 365 and Google Workspace environments. The role combines Level 1 and Level 2 technical support, identity and access management, collaboration platform administration, and mobile device management. You will work directly with customers via email, Slack, and ticketing systems, independently managing incidents and service requests while maintaining agreed service levels.
This is an excellent opportunity for an experienced support professional who thrives in a fast-paced environment, enjoys solving technical problems, and can operate with minimal supervision.
Responsibilities – What you'll be doing:
End User Support
Deliver Level 1 and Level 2 remote technical support for end users
Log, categorize, prioritize, and resolve incidents and service requests through the ITSM platform.
Provide clear and timely communication to customers and stakeholders.
Troubleshoot Windows, mac OS, Android, and i OS issues.
Support productivity and collaboration applications across Microsoft 365 and Google Workspace.
Escalate complex issues to specialist teams when required.
Identity & Access Management
Manage user accounts across Microsoft 365 and Google Workspace.
Execute Joiner, Mover, and Leaver (JML) processes.
Provision and deprovision user accounts.
Manage permissions, licenses, and group memberships.
Support password resets, MFA configuration, and account recovery.
Ensure adherence to security and access governance policies.
Collaboration Platform Administration
Administer and support
Microsoft Outlook
Gmail
Microsoft
Teams Google
Meet One
Drive Google
Drive Share Point Online
Shared Drives
Troubleshoot:
Mail flow issues
Email forwarding
Shared mailbox access
Calendar permissions
Distribution lists
Inbox and transport rules
Mobile Device Management (MDM)
Support and administer endpoint management solutions
Enroll and configure corporate devices.
Apply security and compliance policies.
Troubleshoot enrollment and synchronization issues.
Support remote device actions including lock, wipe, and remediation.
Service Management
Meet or exceed contractual SLAs and KPIs.
Maintain accurate ticket notes and support documentation.
Update knowledge base articles and standard operating procedures.
Identify recurring issues and recommend improvements.
Collaborate with customer stakeholders and internal engineering teams.
Requirements – What we're looking for:
We think the right candidate will tick most of the following boxes:
Minimum 3 years of experience in IT Support, Service Desk, or Managed Services.
Strong hands-on experience supporting Microsoft 365 environments.
Strong hands-on experience administering Google Workspace.
Experience managing Joiner, Mover, and Leaver (JML) processes.
Understanding of Identity and Access Management principles.
Experience troubleshooting mailbox configurations, forwarding rules, and mail flow issues.
Experience handling customer communication independently through email, Slack, and ticketing systems.
Experience working within SLA-driven support environments.
Familiarity with ITSM platforms such as Service Now, Jira Service Management, Zendesk, or Freshservice.
Strong troubleshooting skills across Windows, Mac OS, Android, i OS
Ability to manage multiple priorities effectively.
Excellent written and verbal English communication skills.
Ability to work independently with minimal supervision.
Strong attention to detail and customer service mindset.
Preferred Qualifications
Microsoft 365 Certified: Endpoint Administrator Associate.
Google Workspace Administrator Certification.
ITIL Foundation Certification.
Experience supporting hybrid cloud environments.
Experience with Microsoft Intune, Jamf, Google Endpoint Management, or similar MDMplatforms.
Previous experience within a managed services environment.
Work Schedule
As the client provides extended business hours support, you will be required to work UK daytime coverage through scheduled shifts
Monday to Friday
Rotational coverage between 07:00 AM – 07:00 PM UK Time
India Standard Time (IST): 11:30 AM – 11:30 PM IST
Occasional out-of-hours support may be required for critical business incidents.
Pay & Benefits – What we offer:
Annual CTC ₹6,00,000- ₹10,00,000
Opportunity to work with global customers and modern cloud technologies.
Exposure to Microsoft 365, Google Workspace, IAM, and MDM platforms.
Structured onboarding and ongoing training.
Career development and certification support opportunities.
Collaborative and supportive team culture.
Opportunity to work independently and take ownership of customer outcomes.
Access to modern tools and technologies.
Long-term career progression within a growing managed services oganization.
What Success Looks Like
Within the first few months, the successful candidate will be able to:
Independently manage Level 1 and Level 2 support tickets.
Consistently meet SLA and customer satisfaction targets.
Efficiently administer Microsoft 365 and Google Workspace environments.
Successfully execute JML processes with minimal oversight.
Resolve common identity, access, and collaboration platform issues.
Contribute to knowledge base improvements and operational efficiencies.
Build trusted relationships with customers through excellent service delivery.
Placed by Hotsourced – connecting top Indian talent with world-class global companies
Our client is a growing technology services organization providing managed IT support solutions to businesses operating in modern cloud-first environments. They help organizations maintain secure, reliable, and efficient digital workplaces through best-in-class support, collaboration, and endpoint management services
They are seeking an experience d IT Support Specialist to join their remote managed services team. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, administering cloud productivity platforms, and delivering exceptional end-user support. The successful candidate will work independently, manage customer interactions directly, and play a key role in ensuring a seamless user experience across Google Workspace and Microsoft 365 environments
Company Description
Our client delivers managed IT services and support solutions to organizations operating across cloud-based environments. Their focus is on providing reliable, scalable, and secure technology support while maintaining exceptional service standards and customer satisfaction.
Operating within a structured managed services framework, the team emphasizes continuous improvement, accountability, and service excellence while empowering employees to take ownership of customer outcomes.
About The Role
We are looking for a highly motivated IT Support Specialist with strong experience supporting Microsoft 365 and Google Workspace environments. The role combines Level 1 and Level 2 technical support, identity and access management, collaboration platform administration, and mobile device management. You will work directly with customers via email, Slack, and ticketing systems, independently managing incidents and service requests while maintaining agreed service levels.
This is an excellent opportunity for an experienced support professional who thrives in a fast-paced environment, enjoys solving technical problems, and can operate with minimal supervision.
Responsibilities – What you'll be doing:
End User Support
Deliver Level 1 and Level 2 remote technical support for end users
Log, categorize, prioritize, and resolve incidents and service requests through the ITSM platform.
Provide clear and timely communication to customers and stakeholders.
Troubleshoot Windows, mac OS, Android, and i OS issues.
Support productivity and collaboration applications across Microsoft 365 and Google Workspace.
Escalate complex issues to specialist teams when required.
Identity & Access Management
Manage user accounts across Microsoft 365 and Google Workspace.
Execute Joiner, Mover, and Leaver (JML) processes.
Provision and deprovision user accounts.
Manage permissions, licenses, and group memberships.
Support password resets, MFA configuration, and account recovery.
Ensure adherence to security and access governance policies.
Collaboration Platform Administration
Administer and support
Microsoft Outlook
Gmail
Microsoft
Teams Google
Meet One
Drive Google
Drive Share Point Online
Shared Drives
Troubleshoot:
Mail flow issues
Email forwarding
Shared mailbox access
Calendar permissions
Distribution lists
Inbox and transport rules
Mobile Device Management (MDM)
Support and administer endpoint management solutions
Enroll and configure corporate devices.
Apply security and compliance policies.
Troubleshoot enrollment and synchronization issues.
Support remote device actions including lock, wipe, and remediation.
Service Management
Meet or exceed contractual SLAs and KPIs.
Maintain accurate ticket notes and support documentation.
Update knowledge base articles and standard operating procedures.
Identify recurring issues and recommend improvements.
Collaborate with customer stakeholders and internal engineering teams.
Requirements – What we're looking for:
We think the right candidate will tick most of the following boxes:
Minimum 3 years of experience in IT Support, Service Desk, or Managed Services.
Strong hands-on experience supporting Microsoft 365 environments.
Strong hands-on experience administering Google Workspace.
Experience managing Joiner, Mover, and Leaver (JML) processes.
Understanding of Identity and Access Management principles.
Experience troubleshooting mailbox configurations, forwarding rules, and mail flow issues.
Experience handling customer communication independently through email, Slack, and ticketing systems.
Experience working within SLA-driven support environments.
Familiarity with ITSM platforms such as Service Now, Jira Service Management, Zendesk, or Freshservice.
Strong troubleshooting skills across Windows, Mac OS, Android, i OS
Ability to manage multiple priorities effectively.
Excellent written and verbal English communication skills.
Ability to work independently with minimal supervision.
Strong attention to detail and customer service mindset.
Preferred Qualifications
Microsoft 365 Certified: Endpoint Administrator Associate.
Google Workspace Administrator Certification.
ITIL Foundation Certification.
Experience supporting hybrid cloud environments.
Experience with Microsoft Intune, Jamf, Google Endpoint Management, or similar MDMplatforms.
Previous experience within a managed services environment.
Work Schedule
As the client provides extended business hours support, you will be required to work UK daytime coverage through scheduled shifts
Monday to Friday
Rotational coverage between 07:00 AM – 07:00 PM UK Time
India Standard Time (IST): 11:30 AM – 11:30 PM IST
Occasional out-of-hours support may be required for critical business incidents.
Pay & Benefits – What we offer:
Annual CTC ₹6,00,000- ₹10,00,000
Opportunity to work with global customers and modern cloud technologies.
Exposure to Microsoft 365, Google Workspace, IAM, and MDM platforms.
Structured onboarding and ongoing training.
Career development and certification support opportunities.
Collaborative and supportive team culture.
Opportunity to work independently and take ownership of customer outcomes.
Access to modern tools and technologies.
Long-term career progression within a growing managed services oganization.
What Success Looks Like
Within the first few months, the successful candidate will be able to:
Independently manage Level 1 and Level 2 support tickets.
Consistently meet SLA and customer satisfaction targets.
Efficiently administer Microsoft 365 and Google Workspace environments.
Successfully execute JML processes with minimal oversight.
Resolve common identity, access, and collaboration platform issues.
Contribute to knowledge base improvements and operational efficiencies.
Build trusted relationships with customers through excellent service delivery.
Details
| Company | Hotsourced |
| Location | Tumakuru, India |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |