Business Operations Administrator

City of Tucson · United States

Position Specific Summary

The Business Operations Administrator in the City of Tucsons Department of Planning and Development Services ensures the efficient execution of department operations. The role coordinates financial processes, operational systems, technology solutions, customer service initiatives, and cross-departmental workflows to ensure alignment with organizational goals and continuous improvement of department services.

Work is performed under the supervision of the Director of Planning & Development Services. This position exercises supervision over division personnel.

Duties and Responsibilities

• Administers the daily operations of Planning and Development Services, aligning financial and operational practices with organizational goals.

• Supports Tucson Development Center operations, optimizing business processes, cross-departmental workflows, customer service, records management, technology solutions and public communications to improve efficiency and service delivery.

• Partners with department leadership and divisions to assess and improve business processes, identify opportunities for greater efficiency and consistency, and develop strategic approaches to workflows, technology, resource allocation, and service delivery that support the departments evolving operational needs.

• Coordinates the collection and compilation of department-wide performance metrics and customer feedback from supervisors and divisions to inform leadership on overall departmental performance and identify opportunities for operational improvement.

• Provides oversight and direction for the departments information technology functions and staff, ensuring technology resources, systems, applications, and support services are aligned with departmental business needs, operational priorities, and service delivery goals.

• Leads efforts to strengthen department-wide customer service and public information practices, developing consistent communication strategies, improving access to information, and identifying opportunities to enhance the customer experience across service channels.

• Reviews reports and tracks monthly budget forecasts. Reviews budget with divisional staff to ensure division-wide understanding regarding budget expenditures and improving efficiencies. Participates in procurement processes by evaluating services, products, and operational needs to recommending solutions that support cost-effective operations.

• Serves as liaison with centralized City departments including Business Services, Human Resources, Procurement, Information Technology (IT), Public Safety Communications/311, Risk Management, and Facilities Management.

• Maintains department-wide consistency and compliance in recruiting, onboarding, and personnel processes and aligns departmental operations with citywide administrative policies.

• Manages assigned professional staff, including reviewing timecards, managing schedules, completing performance evaluations, facilitating access to resources and training, and organizing and coordinating departmental projects. Conducts quality assurance reviews of operational records, reports, and documentation for clarity, accuracy, and consistency, and assists staff with complex or escalated operational issues to ensure effective service delivery and resolution.

• Performs other related duties as assigned.

Any combination of relevant education and experience may be substituted on a year-for-year basis.

View full job profile including classification specifications and physical demands at .

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov .

For general Human Resources questions please contact 520-837-4190.