Sales Manager-Domestic

Pioneer Management Consultant Pvt Ltd · India

About Client- Manufacturing of Specialty Chemicals

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Position: Domestic Sales Manager

Location: Mumbai

Reporting to: Area Sales Manager & Director

Criteria: BSc /MSc (MBA Marketing preferred) with 3+ years of experience in Sales

Key Internal and External Interactions

Internal : - Management| Sales Coordinators| Factory Team

External : - Domestic Customers | External Agencies (if required)

Key Responsibilities

Sales Operations

• Collaborate with the Director to plan and execute sales strategies for the domestic market segment
• Manage the entire sales cycle from prospecting, qualifying, negotiating, closing, and post-sales support for the domestic customers
• Achieve and exceed sales targets and revenue goals for the assigned market segment

Customer Relations

• Proactively respond to customer queries and inquiries
• Build and maintain strong relationships with existing and potential customers through effective communication, meetings, and presentations
• Understand customer needs and tailor solutions to address their challenges and opportunities, ensuring customer satisfaction and loyalty

New Customer Acquisition

• Look for opportunities to acquire new customers
• Build and maintain a good relationship with new customers to increase their business with company`s Chemicals

Revenue

• Sales revenue plan by domestic market segment & product category

Sales Performance Tracking

• Monitor the progress of sales operations, track key performance indicators, and analyze sales performance
• New Customers Target vs Actual
• Target vs Actual Sales Analysis
• Lost Order Analysis

Documentation & Reporting

• Prepare, maintain, and present comprehensive reports on sales operations, achievements, challenges, and recommendations to the Management

Secondary Responsibilities

Networking and Industry Engagement

• Participate in industry events, trade shows, conferences, and networking opportunities to expand the company’s presence
• Build relationships with key stakeholders, industry associations, and potential partners to foster business growth
• Any other task assigned by management from time to time depending on business requirement

Key Performance Areas

• Sales Revenue
• Achieve the defined sales targets.
• Performance will be measured based on Target vs. Actual Sales.
• New Customer Acquisition
• Identify and acquire new customers.
• Performance will be measured based on Target vs. Actual New Customers Acquired.
• Customer Relationship Management
• Conduct customer visits as per the planned targets.
• Participate in fairs and exhibitions.
• Maintain and improve customer satisfaction.
• Achieve year-on-year growth in domestic business with company
• Networking & Industry Engagement
• Participate in relevant industry events.
• Attend networking opportunities and build industry connections as per the set targets.
• Documentation & Reporting
• Ensure reports are accurate and submitted on time.
• Maintain proper sales and customer-related documentation.

Critical Activities

• Customer Relations & Communication
• Maintain regular communication with customers.
• Build and strengthen long-term customer relationships.
• Frequency: Ongoing
• Sales Performance Tracking
• Monitor sales performance against targets.
• Frequency: Weekly and Monthly
• Identify New Customer Opportunities
• Regularly identify and approach potential new customers.
• Frequency: Regularly
• Proposal Submission & Follow-Up
• Prepare and submit proposals.
• Follow up with customers on submitted proposals.
• Frequency: As and when required
• Negotiation & Contract Closure
• Negotiate commercial terms with customers.
• Follow up until the contract/order is successfully closed.
• Frequency: As projects reach the final stage
• Industry Events & Networking
• Attend industry events, exhibitions and networking opportunities.
• Frequency: As planned
• Issue Resolution
• Address and resolve customer or business-related issues promptly.
• Frequency: As and when issues arise
• Reporting & Documentation
• Prepare and maintain accurate reports and documentation.
• Frequency: Weekly and Monthly
• External Agency Coordination
• Coordinate with external agencies whenever required.
• Frequency: As and when required
• Customer Visits
• V isit customers to understand their requirements and maintain relationships.
• Frequency: As planned
• Fairs & Exhibitions
• Participate in relevant fairs and exhibitions to generate business opportunities and strengthen market presence.
• Frequency: As planned