Support Lead
Soch Street · Chennai, India
FULL TIME
Job Description
Location: Chennai | Hybrid, 3 WFO + 2 WFH Experience: 5+ Years Company: AI-powered FinTech Startup US Shift: 3 PM – 12 AM IST (5.30 AM – 2.30PM EST) when there's client calls - Flexible Hiring a Support Lead to own, scale, and evolve our customer support function as we grow in volume and complexity. This role goes beyond managing tickets. You will be responsible for: End-to-End ownership of Support Emails & Chats for Tier 1 & Strategic Accounts, Providing proactive, live assistance over calls to our marquee customers as needed, Maintaining S upport Quality under rising ticket load , Driving a tight feedback loop between Support and Product/Delivery Teams, Reducing repeat work via AI, Automation & Product improvements The Support Lead will oversee a small but high‑impact team and act as the
Details
| Company | Soch Street |
| Location | Chennai, India |
| Type | FULL TIME |
| Niche | tech |