Director, Enterprise Tool Product Ownership (Remote)

TTEC · Northern, United States

Percepta is seeking a Director, Client Provided Tool Product Ownership to lead governance for Ford-provided platforms across Percepta operations. You’ll own non-AI enterprise systems such as Salesforce, Dynamics, Medallia, and other Ford tools, guiding strategy and rollout.

You will coordinate change readiness, align with CX and revenue goals, manage cross-functional teams, and ensure secure, compliant releases. A track record of large-scale system changes and stakeholder influence is essential.