Lead Qualification & Outreach
Duratuf Products Pvt. Ltd. · Remote, India
FULL TIME
Job Description
About Duratuf
We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai Our equipment keeps workers safe at
4,142+ customers across 65+ countries
— when it works, someone gets to go home to their family. We're on our way to
10,000 protected workplaces by 2035
What you'll own
• Lead qualification (the core)
- screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government); make correct qualify / reject decisions with minimal supervision; flag junk to the manager same day, never pass it forward. • Multi-channel inbound
- own all inbound touchpoints during working hours: calls, WhatsApp Business, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed enquiries and FRT ≤ 15 minutes. • Clean handoff to Sales
- transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history. • Outreach & re-engagement
- run outreach on unconverted quotations, lapsed leads and existing prospects; pick the right reason, right message and right channel for each objection (MOQ too high, price, timing) rather than sending generic follow-ups. • CRM hygiene
- maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage, 100% data completeness across inbound and outreach, zero pending updates beyond end of day. • Pipeline reporting
- weekly review with the Support Manager: contacts reached, response rate, conversion funnel and pipeline value.
What we're looking for
• Graduate , with
1-2 years
in inbound tele-calling, customer support, inside sales or B2B enquiry handling. • Empathy first
- patience, warmth and persistence handling repeated enquiries; professional phone and chat etiquette; a genuine customer-first mindset. • Multitasking under load
- able to manage simultaneous calls, chats and CRM updates without dropping a touchpoint; quick, accurate, unflustered. • Bilingual communication
- confident, professional English and Hindi across calls, WhatsApp and email; qualifies inbound and initiates outreach with equal ease. • Lead-qualification logic
- knows when to qualify, when to reject, and when to route to outreach instead; handles MOQ, price and product-fit objections without escalating every touchpoint. • CRM discipline
- comfortable keeping lead status, remarks and follow-ups current in real time; familiarity with Zoho CRM, Zoho SalesIQ and WhatsApp Business is a strong plus. • Nice to have
- exposure to PPE / industrial-safety products, B2B trade platforms, or any AI- based lead-nurturing tool.
Values fit(non-negotiable)
• Integrity
- pipeline data, follow-up logs and outreach reports reflect reality; no inflated counts, no follow-ups marked done that weren't. • Accountability
- owns FRT, follow-up completion, qualification accuracy and outreach conversion as personal numbers, without being chased. • Persistence
- pursues long-cycle outreach across multiple touchpoints; nurturing compounds over time. • Adaptability
- adopts new tools and cadences; not tied to fixed scripts or manual-only workflows.
Location & basics
•Office-first, Kolkata HQ (South City Business Park, Anandapur). Full-time. •Office-hours channel coverage expected across all inbound platforms. •Everything runs on Zoho One; a paid AI assistant seat for every employee.
We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai Our equipment keeps workers safe at
4,142+ customers across 65+ countries
— when it works, someone gets to go home to their family. We're on our way to
10,000 protected workplaces by 2035
What you'll own
• Lead qualification (the core)
- screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government); make correct qualify / reject decisions with minimal supervision; flag junk to the manager same day, never pass it forward. • Multi-channel inbound
- own all inbound touchpoints during working hours: calls, WhatsApp Business, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed enquiries and FRT ≤ 15 minutes. • Clean handoff to Sales
- transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history. • Outreach & re-engagement
- run outreach on unconverted quotations, lapsed leads and existing prospects; pick the right reason, right message and right channel for each objection (MOQ too high, price, timing) rather than sending generic follow-ups. • CRM hygiene
- maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage, 100% data completeness across inbound and outreach, zero pending updates beyond end of day. • Pipeline reporting
- weekly review with the Support Manager: contacts reached, response rate, conversion funnel and pipeline value.
What we're looking for
• Graduate , with
1-2 years
in inbound tele-calling, customer support, inside sales or B2B enquiry handling. • Empathy first
- patience, warmth and persistence handling repeated enquiries; professional phone and chat etiquette; a genuine customer-first mindset. • Multitasking under load
- able to manage simultaneous calls, chats and CRM updates without dropping a touchpoint; quick, accurate, unflustered. • Bilingual communication
- confident, professional English and Hindi across calls, WhatsApp and email; qualifies inbound and initiates outreach with equal ease. • Lead-qualification logic
- knows when to qualify, when to reject, and when to route to outreach instead; handles MOQ, price and product-fit objections without escalating every touchpoint. • CRM discipline
- comfortable keeping lead status, remarks and follow-ups current in real time; familiarity with Zoho CRM, Zoho SalesIQ and WhatsApp Business is a strong plus. • Nice to have
- exposure to PPE / industrial-safety products, B2B trade platforms, or any AI- based lead-nurturing tool.
Values fit(non-negotiable)
• Integrity
- pipeline data, follow-up logs and outreach reports reflect reality; no inflated counts, no follow-ups marked done that weren't. • Accountability
- owns FRT, follow-up completion, qualification accuracy and outreach conversion as personal numbers, without being chased. • Persistence
- pursues long-cycle outreach across multiple touchpoints; nurturing compounds over time. • Adaptability
- adopts new tools and cadences; not tied to fixed scripts or manual-only workflows.
Location & basics
•Office-first, Kolkata HQ (South City Business Park, Anandapur). Full-time. •Office-hours channel coverage expected across all inbound platforms. •Everything runs on Zoho One; a paid AI assistant seat for every employee.
Details
| Company | Duratuf Products Pvt. Ltd. |
| Location | Remote, India |
| Type | FULL TIME |
| Niche | general |