Agm - operations - mumbai / hyderabad mall (soft service - property management)

Job description
Job description
Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.
Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.
Identify key performance characteristics of each Retailer Category.
Create and manage Data- base for the identified parameters.
Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display
Signage
Merchandising requirements & solutions
Storefronts trends, Fit-out guidelines, Tenant Co-ordination
Supplier evaluation & selection
Establish criteria for Vendor categorization and evaluation
Maintain references for establishing credibility of Vendors
Understand the commercial capabilities of Vendors
Supplier Management
Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies
MIS
Analyse and evaluate ongoing Business Performance
Manage the business planning & budgeting process
Timely and accurate reporting of Mall performance
Customer Understanding
Develop an intimate knowledge of shoppers Attitudes and Behaviours
Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences
Safety
Knowledge and operation of Fire Equipment
Ensure safe practices in Mall
Traffic & Parking Control
Understand the traffic movements in the Mall premises
Management of Parking Spaces for effective utilization
Road Safety
Liaison with Local Authorities
Police
Fire
Hospitals
Crowd Control
Understanding the crowd dynamics
Plan for rush situations
Understanding of panic situations
Customer Interaction
Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition
Contribute to category Management
Customer Relationship Management Customer Satisfaction
Understanding factors influencing customer satisfaction and dissatisfaction
Monitoring RSI & CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction
Retailer Principles and Practices
Elements of Retailing, including Principal types, ownership structures, and retailing terminology
Price points, merchandising, advertisements
Additional Skills:
Fluency in English
Interpersonal & analytical skills
Proficiency in MS Office
Teamwork
Experience:
BHM/ BA/ / BBA Qualification - Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation.
Interested Candidate, Kindly send the resume at shaikhaasmaoasis@
Warm Regards,
Aasma Shaikh
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