Customer Service Manager

JOB DESCRIPTION Job Title : Manager Department : Customer Care Sub Department : Customer Service - Export Reporting : Senior Manager – Customer Care Role Summary: The export customer service manager will be part of the regional customer service team in-charge of day-to-day team management activities & will be responsible to provide leadership and direction to the export customer service team; in line with group standards and requirements. The position will report administratively to the area general manager and functionally to the deputy general manager / general manager – customer care. Core Responsibilities: Ensure compliance and adherence to CMA CGM group processes, requirements and internal quality management system. Day-to-day team management & administration, including setting and mo