Senior ServiceNow Consultant 5+

Dreampath Services · India

Hiring: ServiceNow Consultant / Senior Consultant

Location: Bangalore (Hybrid)

Experience: 4–8 Years

Shift: General Shift

Role: B2 – Senior Consultant / B3 – Lead Consultant

Position Summary

We are looking for an experienced ServiceNow Consultant to design, develop, and implement scalable ServiceNow solutions. The ideal candidate will have strong hands-on expertise in ServiceNow development, integrations, CMDB, Service Portal, and platform customization, along with experience in leading technical implementations and mentoring junior team members.

Key Responsibilities

• Configure and customize ServiceNow applications and modules.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Catalog Items, and Record Producers.
• Build custom applications using App Engine.
• Develop and enhance Service Portal and Employee Center components.
• Design and implement REST, SOAP, IntegrationHub, Custom Spokes, and Webhook integrations.
• Integrate ServiceNow with enterprise applications and cloud platforms.
• Support CMDB implementation, governance, CSDM standards, Discovery, and Service Mapping.
• Lead data migration, transformation, testing (ATF), SIT, UAT, and production deployments.
• Troubleshoot platform issues and optimize ServiceNow instances.
• Conduct technical workshops, effort estimations, code reviews, and mentor junior consultants.

Required Experience

• 4–8 years of overall IT experience.
• Minimum 3–5 years of hands-on ServiceNow development experience.
• Experience delivering at least two end-to-end ServiceNow implementations.
• Experience working in Agile environments.

Technical Skills

ServiceNow Modules

• ITSM
• Service Catalog
• Incident, Change, Problem & Request Management

Development

• Advanced JavaScript (ES6+)
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• Flow Designer
• ServiceNow APIs

Portal & UI

• Service Portal
• Employee Center
• AngularJS
• HTML/CSS

Platform Capabilities

• IntegrationHub
• App Engine
• CMDB
• Discovery
• CSDM
• ATF
• Data Migration
• Instance Hardening

Integrations

• REST APIs
• SOAP APIs
• OAuth Authentication
• SSO Integrations

Certifications

Mandatory:

• ServiceNow Certified System Administrator (CSA)

Preferred:

• ServiceNow Certified Application Developer (CAD)

Highly Preferred:

• Any Two CIS Certifications:
• CIS-ITSM
• CIS-Discovery
• CIS-HRSD
• CIS-CSM
• CIS-SIR

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and client-facing skills
• Technical documentation expertise
• Mentoring and leadership capabilities
• Strong collaboration and teamwork mindset

Interested candidates can share their resumes at: career@dreampathservices.com