Technical Instructor IT Support

Per Scholas · Boston, United States

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, were forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
Per Scholas candidates must reside in one of the following states, provided the position does not carry a specific office location requirement:

Per Scholas is seeking an IT Support instructor to become a member of our Training Team. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.
Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.
1-3 years of teaching or training experience
~ Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
~ Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
Familiarity with operating systems such as Windows, MacOS, and Linux.
Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
Understanding of cloud computing platforms and services.
Knowledge of IT support and best practices and service level agreements (SLAs).
Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
Bachelors degree (or equivalent practical/industry experience).
Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
Excellent written communication, presentation, and customer service skills.
Strong evaluation and data management skills.
Bachelor’s degree in Information Technology, Computer Science, or a related field; Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
At least three years of experience in an IT support role.
Personal Characteristics

You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
You are data-driven, result-oriented, and a forward-looking catalyst for social change.
You have a collaborative and flexible work style. You are adept at managing your time and balancing multiple projects and tasks.
You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.
For this role specifically, we are targeting a salary range of $65,000 - $70,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.
Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!
Holidays & PTO:

Full-TimePer Scholas team members enjoy

over 40 days

of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including

a week off for Independence day

and

a week before the New Year ). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
Comprehensive Medical Coverage

: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
Dental and Vision Insurance

: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.
Retirement Savings:

401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
Employee Assistance Program (EAP) : Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
Parental Leave:

Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.
Additional Benefits & Perks:

Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.
We look forward to viewing your application!
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