Hostess

Job Title: Host Location: Jubilee Hills Department: Host Reports to: Showroom Manager Job Summary: As a Host, you will be the first point of contact for clients entering our jewellery showroom. Your role is to provide a warm welcome, ensure high customer satisfaction, and facilitate a seamless shopping experience. You will assist customers with inquiries, guide them through the showroom, and support the sales team in achieving sales goals. Key Responsibilities: Customer Reception: Greet customers warmly as they enter the showroom. Offer refreshments and make guests feel comfortable. Provide information about the showroom layout, products, and services. Customer Assistance: Address customer inquiries and provide product knowledge. Assist customers in selecting jewellery based on their preferences and needs. Facilitate communication between customers and sales associates. Sales Support: Collaborate with sales staff to ensure smooth transitions and handoffs. Help with the setup and presentation of jewellery displays. Support promotional events and special sales activities. Administrative Duties: Maintain an organized and clean showroom environment. Assist with inventory management and stock replenishment. Handle customer appointments and manage the showroom calendar. Customer Feedback: Collect and document customer feedback to enhance service quality. Address any concerns or complaints promptly and professionally. Safety and Security: Monitor showroom activities to ensure a safe and secure environment. Report any suspicious behaviour or security concerns to the management. Brand Marketing: Leverage social media influence by sharing interactive stories, such as video testimonials, short clips, and photos of brides trying on jewellery. Key deliverables include tagging customers in posts and encouraging them to tag the store, adding the store location, and editing the videos for maximum engagement. Lead Acquisition Strategy: Create a database of walk-in customers and convert them into future business opportunities. Build this database by engaging walk-in clients during store visits, pop-up shows and exhibitions. Customer Engagement Activities: Plan and execute engaging events, interactive workshops, and personalised jewellery experiences both in-store and at customer locations. These initiatives aim to create memorable interactions, strengthen customer relationships, and cultivate long-term brand loyalty by offering value beyond the product—through education, celebration, and tailored service. Note: Incentives will be determined later, based on the conversion of the database into walk-ins at the jewellery store. Qualifications: Master’s Degree or equivalent. Previous experience in retail or customer service, preferably in a luxury or jewellery setting. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to handle multiple tasks and work effectively in a fast-paced environment. Proficiency in basic computer applications. A polished and professional appearance. Working Conditions: Full-time position with a standard workweek. The role involves standing for extended periods. Benefits: Competitive salary and performance-based incentives. Health insurance. Opportunities for professional development and career advancement. Provident Fund. Paid Leave. Daily Snack. Yearly Bonus. A supportive and friendly work environment.