QA Specialist (Night Shift) — Reports, Coaching & Compliance

Touchstonejobs · Islamabad, Pakistan

Touchstonejobs is seeking a Quality Assurance Specialist to maintain and improve service quality across campaigns. You will monitor live and recorded interactions, assess performance against QA scorecards, and ensure adherence to client requirements and SOPs.

The role requires documenting evaluations, producing daily/weekly/monthly QA reports, providing coaching feedback, and driving corrective actions with cross-functional teams. Shift: Night shift.