Outbound Telesales Representative [213005]

Aquent Talent · Phoenix, United States

Join a global technology leader, partnered with Aquent, that stands at the forefront of innovation, where your contributions directly impact customer satisfaction and operational excellence. This renowned company is actively shaping the future of technology, offering an incredible opportunity to make a tangible difference in how customers experience support and how sales teams efficiently manage opportunities, playing a pivotal role in their ongoing success.

Are you a customer experience champion with a knack for operational efficiency? We are thrilled to invite an enthusiastic individual to step into a high-impact operational support role, acting as a crucial liaison between customers and sales teams. This pivotal, non-quota-carrying position is your chance to deliver exceptional service and streamline processes, directly contributing to customer success and seamless business operations. You will be instrumental in ensuring every customer interaction is positive and every operational workflow is optimized, making a tangible impact on the efficiency and satisfaction of both customers and internal teams.

What You’ll Do

• Manage the end-to-end lifecycle of customer support and warranty requests, including intake, coordination, documentation, routing, and timely generation of service tickets. You will own follow-up through resolution and proactively escalate stalled or high-risk cases, providing clear summaries of issues, actions taken, and next steps.
• Triage and route smaller opportunities for commercial products to the appropriate fulfillment channels, ensuring seamless handoffs and tracking exceptions and outcomes for continuous improvement.
• Maintain comprehensive trackers for all cases, warranty requests, service tickets, escalations, and referrals. You will generate insightful reports on volume, status, aging, resolution, and escalation themes, while also documenting repeatable workflows and identifying opportunities for efficiency gains.

Must-Have Qualifications

• Strong case-management and customer service skills, coupled with exceptional organization, follow-through, and clear communication abilities when interacting with customers, partners, and senior stakeholders.
• Proven ability to interpret operational data and build actionable reporting.
• Proficiency with Excel, PowerPoint, Copilot, CRM/case-management tools, and collaboration platforms.
• 5-7 years of experience in customer support, sales operations, account coordination, or program operations (or equivalent).
• Experience with commercial devices, warranty processes, SMB customers, or channel sales.
• Bachelor’s degree in marketing or equivalent training required.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you’ll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose—where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed—you’ll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you’ll have the tools to thrive both personally and professionally. Be part of something that truly matters.

Why work with AQUENT? Check out our awesome benefits:

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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