Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July,2026

<p><b>Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July 2026 </b> </p><p><br /></p><p><b>Date: 31st July'26 </b> </p><p><b>Time: 10:00 AM to 1:00 PM </b> </p><p><b>Venue </b>: ETA 1, Sandhya Infocity - Navalur </p><p>No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur </p><p>Contact Person: Suryapriya </p><p><b>Experience: 1 to 4 yrs </b> </p><p><b>Shift: US Shift (Night Shift) </b> </p><p><b>Skill: Customer Service Representative (CSR) (Voice Process) </b> </p><p><br /></p><p><b>Job Summary: </b> </p><p><br /></p><p><b>1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account. </b> </p><p><b>2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services. </b> </p><p><b>3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service. </b> </p><p><br /></p><p><b>Key Responsibilities: </b> </p><p><br /></p><p><b>• Handle inbound and outbound customer calls in a professional and courteous manner. </b> </p><p><b>• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing. </b> </p><p><b>• Assist members, patients, providers, and healthcare facilities with account-related concerns. </b> </p><p><b>• Verify member information and accurately document customer interactions in the system. </b> </p><p><b>• Resolve customer issues efficiently while adhering to company policies and healthcare regulations. </b> </p><p><b>• Escalate complex concerns to the appropriate department when necessary. </b> </p><p><b>• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy </b> </p><p><b>requirements. </b> </p><p><b>• Meet established quality, productivity, and customer satisfaction targets. </b> </p><p><b>• Stay updated on healthcare policies, procedures, and account-specific guidelines. </b> </p><p><b>• Provide accurate information and educate customers on available healthcare services and programs. </b> </p><p><br /></p><p><b>Qualifications: </b> </p><p><b>• College Graduate / Undergraduate (BPO experience is required) </b> </p><p><b>• Excellent verbal and written communication skills. </b> </p><p><b>• Strong customer service and problem-solving abilities. </b> </p><p><b>• Basic computer proficiency and ability to navigate multiple systems. </b> </p><p><b>• Ability to work in a fast-paced environment. </b> </p><p><b>• Strong attention to detail and organizational skills. </b> </p><p><br /></p><p>Candidates welling for the Opportunity &amp; Unable to attend Walkin interview please complete the Registration for virtual Interview </p><p>HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form </p><p><br /></p><p><b>Looking for immediate joiners </b> </p><p><br /></p><p><b>Mandatory Documents </b> </p><ul><li>Updated Resume </li><li>EPFO Service History </li><li>Complete set of offer letters and relieving letters from all previous employer </li> </ul><p><br /></p><p>Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents </p>