Customer Care Agent

Local Customer Care Agent For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveriesany delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. What You'll Do Delivery Recovery including proficient in computer systems and programs such as Microsoft office and CRM systems Maintain reliable attendance Thrive in a team environment What's In It for You When you join us, you are eligible to participate in our comprehensive benefits programs, which include: Extended health, dental benefits, and vision insurance Employee Discount from 10% - 30% Life/Disability Insurance Flex Spending Account 401K Paid Time Off Compensation: Hourly base pay is $16.50- $16.50. In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m. 7 p.m. shift $1.00 for working a weekend shift $1.00 for bilingual associates. Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.