Customer Service Representative

Hello, Hirning for Customer Support ( US healthcare ) Experience: 1 Years Location: Kolkata / Noida Notice Period: Immediate Joiner Max Rate- up to 5 LPA Shift- Night shift (Work from office ) Desired candidate profile Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams Excellent verbal and written communication skills in English with strong comprehension abilities Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities Ability to analyze information accurately and maintain attention to detail Willingness to work in a 24x7 environment Open to working from the office Job Description Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR) Capable of identifying, capturing, and documenting denial reasons accurately Update claim status, notes, and actions in the respective systems and databases Coordinate with internal teams to resolve claim-related issues and ensure timely closure Meet productivity, quality, and compliance targets as defined by the process Maintain confidentiality and always adhere to client and organizational policies.