Clinical Manager, Per Diem (Ancillary)

AMN Healthcare · United States

Job Description Job Summary The Clinical Manager is a qualified and licensed Healthcare Professional who provides support to Local Staffing, Travel Nurses, Allied Health, and Locums division. This role manages candidate qualifications and credentialing requirements to ensure qualified candidates are placed in the appropriate practice setting. The Clinical Manager supports strategic initiatives that result in operational excellence, customer engagement, and retention. Job Responsibilities

• Leads workgroups for Managed Services Provider account implementations and ensures standard processes are communicated in a methodical and professional manner.
• Presents reasons for specific improvements in client processes in order to improve service delivery, generate cost efficiencies, and mitigate risk in alignment with business objectives.
• Coordinates with the Sales division to handle client and clinician situations in an effective manner.
• Demonstrates adaptability to meet periodic changes in departmental needs and promotes direct, honest, open, and timely communication.
• Provides primary clinical support to all assigned clients, including Associate Vendors, by engaging with facility key contacts to address clinical processes and concerns.
• Responds urgently to customer concerns that jeopardize assignment completion by coordinating with internal sales, operations leaders, and partners to make timely and informed decisions.
• Demonstrates knowledge of internal AMN policies as well as those relevant to facility, state, federal, and accreditation standards.
• Troubleshoots assignment issues and investigates situations gathering all relevant information with clinicians, clients, and internal departments to resolve the problem in a cooperative and collaborative framework.
• Provides oversight to the performance evaluation process to promote the quality of clinicians and recognizes clinicians for superior performance.

• Leadership
• Effective communication skills
• Detail oriented

• Experience as a Registered Nurse (Travel Nurse preferred)
• Direct supervisory or management experience
• Staffing experience

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.