HR & Operations Manager

Chasepro · India

Location: Ahmedabad

Employment Type: Full-Time

Shift Timing: 6:30 PM – 3:30 AM IST

Experience Required: 4–8 Years

Industry: IT Staffing / US Staffing / Recruitment

About the Role

We are looking for an experienced and highly organized HR & Operations Manager who can independently manage HR operations, employee engagement, recruitment, staffing operations, performance management, and day-to-day workforce activities.

The ideal candidate should have hands-on experience working in the IT Staffing / US Staffing industry, managing recruiters and employees, handling recruitment operations, maintaining HR processes, and ensuring smooth coordination between management and staffing teams.

This is a night-shift role aligned with US business hours, and candidates should be comfortable working from 6:30 PM to 3:30 AM IST.

Key Responsibilities

Recruitment & Staffing Operations

• Manage end-to-end recruitment activities for internal hiring and staffing requirements.
• Handle recruitment for IT Recruiters, US IT Recruiters, Business Development Managers, Account Managers, Sales professionals, and other operational positions.
• Work closely with management and department heads to understand hiring requirements.
• Manage job postings, sourcing, screening, interviews, offer negotiations, and onboarding.
• Monitor recruiter productivity and overall recruitment performance.
• Maintain recruitment pipelines and ensure timely closure of open positions.
• Support US Staffing operations and coordinate with recruiting, sales, account management, and delivery teams.
• Ensure staffing teams follow defined recruitment processes, reporting structures, and performance expectations.

Employee Management

• Manage employees throughout the complete employee lifecycle.
• Handle onboarding, orientation, documentation, probation reviews, confirmations, promotions, transfers, and exits.
• Maintain employee attendance, leave records, shift schedules, and HR documentation.
• Monitor employee performance, productivity, discipline, and workplace conduct.
• Coordinate performance reviews and improvement plans with managers.
• Address employee concerns, grievances, workplace issues, and internal conflicts professionally.
• Conduct regular employee engagement and feedback sessions.
• Support managers in improving team productivity, accountability, and retention.

HR Operations

• Develop and implement HR policies, SOPs, processes, and internal guidelines.
• Maintain accurate employee records and confidential HR documentation.
• Prepare offer letters, appointment letters, confirmation letters, increment letters, warning letters, experience letters, relieving letters, and other HR documentation.
• Manage leave, attendance, holiday calendars, employee databases, and HR reports.
• Coordinate payroll inputs including attendance, leaves, incentives, deductions, and employee changes.
• Ensure compliance with company policies and applicable employment requirements.
• Maintain proper documentation for audits and management reviews.

Operations Management

• Oversee daily office and staffing operations during the US shift.
• Coordinate between HR, recruitment, sales, business development, account management, and leadership teams.
• Track daily, weekly, and monthly team performance.
• Ensure employees follow work schedules, reporting processes, productivity expectations, and operational standards.
• Identify operational gaps and implement process improvements.
• Prepare management reports related to recruitment, attendance, employee performance, attrition, hiring, and operations.
• Support management with workforce planning and organizational growth initiatives.
• Ensure smooth communication between India-based teams and US business operations.

Performance & Employee Engagement

• Establish measurable KPIs and performance standards for employees.
• Conduct regular performance reviews with department managers.
• Track recruiter and staffing team performance against targets.
• Identify underperformance and coordinate Performance Improvement Plans where required.
• Develop employee engagement initiatives to improve retention and workplace culture.
• Organize team activities, recognition programs, celebrations, and employee communication initiatives.
• Build a professional, accountable, and performance-driven workplace culture.

Required Skills & Experience

• 4+ years of experience in HR, Recruitment, Operations, or Staffing Management.
• Previous experience in IT Staffing / US Staffing is strongly preferred.
• Strong understanding of the US Staffing recruitment lifecycle.
• Experience managing recruiters and staffing employees.
• Strong knowledge of recruitment, onboarding, employee relations, performance management, and HR operations.
• Experience handling employee grievances and workplace issues.
• Strong leadership and people-management skills.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities independently.
• Comfortable working with recruitment targets, KPIs, and performance metrics.
• Proficiency in MS Office / Google Workspace and HR or recruitment management systems.
• Ability to maintain confidentiality and handle sensitive employee information professionally.
• Experience managing performance, attendance, retention, and employee engagement.
• Ability to work closely with founders, senior management, and department heads.

Shift Requirement

Working Hours: 6:30 PM – 3:30 AM IST

Candidates must be comfortable working permanently in the US staffing/night shift .

Apply

Interested candidates can apply through LinkedIn with their updated resume.