Customer Service Representative

Location: Noida

Work Mode: Full-Time | Work from Office

Working Days: Monday to Saturday (Sunday Fixed Off)

Emo Matrix is a growing organization in the psychology and mental health education space, focused on delivering high-quality learning experiences and seamless learner support.

We are looking for a Service & Operations Executive who will play a key role in managing learner support, internal coordination, and day-to-day operational activities. This role is ideal for freshers or early-career professionals looking to build a strong foundation in operations and service management.

• Handle learner queries and service requests via WhatsApp, calls, and email
• Support onboarding, enrollment follow-ups, and documentation
• Coordinate with academics, sales, and tech teams for smooth service delivery
• Maintain records, trackers, and MIS reports
• Assist in session scheduling, app access, certificates, and course logistics
• Ensure timely resolution of issues and maintain a positive learner experience

• Graduate in any discipline (Psychology background is a plus)
• 0–2 years of experience (Freshers are welcome)
• Good communication and coordination skills
• Comfortable working in a fast-paced office environment
• Basic knowledge of Excel / Google Sheets / CRM tools is an advantage

• Structured learning and growth opportunities
• Exposure to operations in the education & mental health domain
• Supportive and collaborative work culture

Interested candidates can apply via DM or email at: chaitra@emomatrix.com