Associate Customer Success Manager

Superset · India

Who are we?

Superset is India’s largest University Recruitment Platform - a placement automation tool for

universities and a digital campus hiring platform for employers. Our team is dedicated towards

leveraging the technology to solve all the challenges and problems you could think of during a

typical placement season.

Location - Bangalore

What will you do?

As an ACSM at Superset, you’ll be responsible for handling our university clients/customers,

handholding during initial on-site implementation of the software platform and building long-term

relationships with them.

We need help with:

● Managing multiple stakeholders and understanding their respective business needs

throughout the customer lifecycle,

● Providing good customer experience by ensuring that Superset is successfully and

smoothly rolled out to the customer - provide software platform training to placements

staff and help them set-up the platform,

● Handling escalations and ensuring long term working relationship with the respective

university POCs,

● You’ll be required to help potential clients with respect to the platform use, best

practices, and promote adoption,

● Keeping a track of adoption metrics to preempt churn rate and managing renewals.

This is a role with huge responsibility as you would be entrusted with customer success and student

adoption.

Requirements | You’ll be a great addition to the team if:

● You have 1+ years of experience in account management/customer

success/client-facing role/operations,

● You have excellent communication abilities including the ability to listen, understand,

assist rightly to the clients,

● You understand that maintaining relations is more about understanding people's psyche

than just providing feature resolutions,

● You are passionate about product craftsmanship and care about great customer

experience,

● Your experience working with cross-functional teams in a SaaS or a software company

would be an added advantage.

How can Superset help you on your journey?

● Two things are well ingrained in our culture:

○ We need people to take ownership = we don’t micromanage/follow-up on our

people because we trust them to deliver the best work possible

○ We ensure to provide resources and remove bottlenecks that deter our people

from delivering the best of their work

● If you’re at a stage in life where you are looking for challenges, you’re at the right place,

● We’re a team of proactive, versatile, independent and collaborative mindsets. We

provide the liberty to experiment and be creative wherever necessary, and get things

done,

● We understand that making mistakes comes in handy when you’re growing in your

career. As long as you’re learning from your mistakes, you’ll fit well with us,

● Our people have the freedom to approach, own, and solve problems creatively,

● Our customers rely on our products to do their most important work, which means they

rely on us to build things the right way,

● We’re inclusive of a product team who is always listening, deliberating, and delivering.