Customer Support Executive

NEXUS CONSULTING SOLUTIONS · India

We’re Hiring | Student Advisor – Bangalore

Are you passionate about student counselling, academic support, and customer success ? Join a leading Online Education organization and help students successfully navigate their academic journey.

Location: Bangalore

Role: Academic Advisor

Experience: 2–6 Years in Academics / Student Counselling

Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams

Key Responsibilities

• Act as the first point of contact for students and address academic & administrative queries.

• Coordinate between students and university departments.

• Track students’ academic progress, submissions, and course requirements.

• Handle Inbound & Outbound calls, emails, and chats .

• Support students with semester and subject-related queries.

• Ensure timely completion of academic requirements.

• Drive student satisfaction, re-registration, and program completion .

• Identify and escalate priority issues while ensuring timely resolution.

• Maintain MIS, reports, and student records using Excel & PPT .

• Work closely with internal teams, faculty, and SMEs.

What We’re Looking For

✅ Strong verbal, written & listening communication

✅ Student counselling / academic process experience

✅ Problem-solving & interpersonal skills

✅ Knowledge of CRM / ticketing systems

✅ Good Excel & reporting skills

✅ Ability to multitask and work under pressure

✅ Willingness to work on weekends on a rotational basis