Systems Operations Engineer 4

Systems Operations Engineer 4#26-21411

Chandler, AZ

Hybrid

Job Description

Our ideal candidate will strengthen the team's KPI reporting and analytics capabilities by transforming operational data into meaningful insights and recommendationspreferably an Operational Analytics Consultant. While we're primarily looking for someone to strengthen the team's analytics capabilities, we're also open to candidates with a systems or infrastructure engineering background who have an interest in operational analytics.

The Service Reliability and Delivery team is seeking a Senior Operational Analytics Consultant to transform operational data into actionable business insights. This role goes beyond building dashboards. The primary responsibility is to understand operational performance, identify trends and root causes, develop hypotheses, and provide recommendations that enable leadership to make informed decisions.

Working closely SRE, Data Engineers, and BI specialists, this role serves as the bridge between operational data and executive decision making.

Key Responsibilities

Analyze operational data to identify trends, patterns, risks, and opportunities for improvement

Interpret KPI/KRI and explain the business driver behind performance changes and risks

Develop hypotheses and validate findings using statistical and analytical techniques

Translate complex data into clear executive insights and practical recommendations

Identify automation opportunities through operational analytics and process analysis

Prepare executive presentations, operational reviews, and performance summaries that communicate meaningful insights

Support predictive analytics initiatives by identifying leading indicators, trends, and forecasting opportunities

Continuously improve operational reporting by moving beyond descriptive metrics toward actionable insights

Required Qualifications

Bachelor's degree in Analytics, Data Science, Statistics, Operations Management, Computer Science, or a related field

Five or more years of experience in operational analytics, business analytics, management consulting, strategy, or a similar analytical role

Strong analytical problem-solving skills with the ability to interpret complex operational data

Experience using SQL to analyze and manipulate large datasets

Experience with Power BI, or similar business intelligence platforms

Experience presenting analytical findings to senior leadership

Strong understanding of KPIs, KRIs, trend analysis, and performance measurement

Excellent written, verbal, and presentation skills

Preferred Qualifications

Experience supporting IT Operations, SRE, Service Management, or Enterprise Technology organizations

Knowledge of statistics, forecasting, hypothesis testing, regression analysis, or predictive analytics

Experience using Python for analytics

Experience identifying process improvement or automation opportunities through data analysis

ITIL, COBIT certification

Experience using AI or Gen AI tools to improve analytics