Mobile Customer Service Coordinator

Mobile Customer Service CoordinatorPohanka of Salisbury is hiring for a Mobile Customer Service Coordinator. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!Why Work Here:Time Magazine National Quality Dealer Award WinnerThe Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nationDistinguished Service Citation from the Automotive Hall of FameWe Offer:Medical, DentalLife and Disability401K with Company ContributionPaid VacationPaid Personal LeavePaid HolidaysBonus ProgramsVehicle Purchase ProgramsResponsibilities:Communicate with commercial and retail clients to schedule mobile service appointmentsManage the daily workflow and the dispatch of Mobile Techs to customer locationsBuild and manage customer files for new customers and enter them into our telematics systemComplete all repair orders in our dealership system and telematics database to insure the integrity of our schedulerEstablish strong customer service relationships with current customers and follow up on all appointments and service requestsMonitor the progress of each vehicle throughout the day, and confirm that the mobile work was completed as requestedVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersRequirements:Proven record of achieving exceptional customer satisfactionStrong multitasking and time management skills a mustStrong organizational skillsComputer skills in MS office apps as well as the ability to learn and operate in internal computer systemsPast experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plusLogistics dispatch and coordination is a plusExcellent written and oral communication skillsPositive personalityAbove average energy levelPersonal and professional integrityAbout the Dealership:The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!