Customer service associate

Traya · Hyderabad, India

Customer Service Associate

at Traya Health

Location : Hyderabad | Bangalore | Pune | Thane

About Traya Health

At Traya Health, we’re on a mission to help people achieve better health through personalised, science-backed solutions. We’re looking for customer-focused professionals who are passionate about creating meaningful customer experiences and want to grow with a purpose-driven team.

Role: Customer Service Associate

As a Customer Service Associate, you will be responsible for engaging with customers, understanding their needs, providing the right support, and ensuring a smooth and positive customer experience throughout their journey with Traya.

Key Responsibilities

• Interact with customers professionally and understand their queries, needs, and concerns..

• Provide accurate information and appropriate assistance to customers..

• Build strong customer relationships through effective communication and active listening..

• Resolve customer queries efficiently while maintaining a high standard of service..

• Ensure a seamless customer experience across interactions..

• Coordinate with internal teams wherever required to address customer concerns..

• Maintain professionalism, empathy, and a customer-first approach in every interaction..

• Meet assigned service and performance objectives while maintaining quality standards..

What We’re Looking For

• Graduation is mandatory for all candidates..

• Prior experience in Retail, Hospitality, or Aviation is required..

• Excellent English communication skills — verbal and written communication must be top-notch..

• Strong interpersonal and active listening skills..

• Customer-first mindset with a positive and empathetic approach..

• Ability to handle customer queries professionally and confidently..

• Strong problem-solving and communication abilities..

• Comfortable working in a fast-paced, customer-centric environment.

Preferred Industry : Candidates with experience in Retail, Hospitality, or Aviation

Education : Graduation is mandatory

Why Join Traya Health? Meaningful Work – Be part of a mission focused on improving people's health and well-being. Supportive Team – Work with a collaborative and people-focused team. Learning & Growth – Build valuable customer service and professional skills. Health & Wellness Focus – Contribute to a brand making a difference in people's lives.

If you have a strong customer-service mindset, excellent communication skills, and experience in Retail, Hospitality, or Aviation, we’d love to hear from you!