Key account manager

Resollect · Mumbai, India

Key Account Manager – Client Relationships (BFSI)

Location: Mumbai | Full-time

About the role

We are a fast-growing B2 B Saa S company building technology for lenders — banks, NBFCs, HFCs, and ARCs — to automate their collections and legal recovery workflows. As Key Account Manager, you are the single point of contact for our clients. Every request, allocation, and deliverable flows through you — you own the relationship, coordinate delivery across internal teams, and make sure clients get exactly what they need, when they need it.

What you'll do Be the single window for the client — the person everything routes through for new requests, notice allocations, legal allocations, and day-to-day coordination Own client relationships end-to-end; build trust with stakeholders from ops teams to leadership Translate client requirements into clear internal tasks and coordinate with legal, operations, and product teams to deliver Manage allocation of new notices, legal filings, and other work items to the right internal teams and track them to completion Prepare and deliver the dashboards, MIS, and reports clients want; run periodic reviews on volumes, SLAs, and outcomes Track SLAs and turnaround times; proactively flag and resolve delays before they become escalations Identify opportunities to expand the engagement and drive account growth Be the voice of the client internally — surface feedback and feature requests to the product team

What we're looking for 2–6 years in key account management, client servicing, or delivery — preferably in BFSI, legal services, or Saa S serving lenders Strong coordination and follow-through — you keep many moving parts on track without dropping anything Comfortable with data and reporting; able to build and explain dashboards and MIS to clients Exposure to NBFC/bank/ARC operations, collections, or SARFAESI processes is a strong plus Excellent communication and stakeholder management across all levels Based in Mumbai; willing to travel to client offices as needed

Why join us Own relationships with some of India's largest lending institutions High-visibility role reporting directly into leadership Ground-floor opportunity in a rapidly scaling company solving a massive problem in Indian lending