Senior Delivery Manager-GIS/Mapping

JOB DESCRIPTION : Engages in Customer Escalations. Management of daily activities of a team size of 300 analysts Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate/sell effectively Proficiency in Work-force management applications, Quality tools and technologies Experienced in goal setting (defining and prioritizing specific, driving objectives) Responsible for Process level compliance on various standards. Backup for the SDL in absence Strong domain experience in GIS and Mapping