Deputy manager

Job Title: Deputy Manager / Manager – Admissions Call Center

Location: Chandigarh

Industry: Education / Ed Tech / University Admissions

Experience: Minimum 7 Years as inside sales Manager

Salary: Up to ₹75,000 per month

Job Overview

We are hiring a highly driven Admissions Sales Leader to manage a large-scale inside sales / call center admissions team. The role requires strong expertise in CRM management, lead conversion, team leadership, and performance-driven sales execution in a high-pressure, target-oriented environment.

Key Responsibilities

1. Admissions & Revenue Ownership

Drive monthly, quarterly, and annual admission targets. Ensure achievement of revenue and enrollment goals. Improve lead-to-admission conversion ratios consistently. Track and optimize sales funnel performance.

2. Team Management (40–80 Members)

Manage a large team of Admission Counselors / Telecounselors. Set daily, weekly, and monthly targets for individuals and teams. Conduct daily huddles, performance reviews, and coaching sessions. Build a performance-driven and accountable team culture.

3. CRM & Lead Management

Expert handling of CRM systems for lead tracking and reporting. Ensure proper lead allocation based on performance and priority. Monitor lead aging, leakage, and follow-up effectiveness. Maintain 100% CRM discipline and data accuracy.

4. Sales & Process Execution

Ensure structured calling processes and script adherence. Monitor call quality, conversion rates, and productivity. Work closely with marketing teams to maximize lead ROI. Implement process improvements to increase efficiency.

5. Performance Under Pressure

Work in a high-pressure, target-driven admissions cycle. Ensure consistent performance during peak admission seasons. Handle operational challenges with strong problem-solving ability. Maintain high energy, motivation, and team morale.

Candidate Requirements

Minimum 7 years of experience in Admissions / Inside Sales / Telesales / Call Center Operations / Education / Ed Tech / University / College. Proven experience managing large teams (40–80+ members). Strong expertise in CRM tools, sales funnels, and lead management systems. Demonstrated success in achieving aggressive sales/revenue targets. Strong leadership, communication, and analytical skills. Ability to perform under high pressure and tight deadlines. Graduate in any discipline (mandatory).

Key Competencies

CRM & Funnel Management Expertise Sales Leadership & Revenue Ownership Team Management at Scale Target Achievement in High-Pressure Environment Data-Driven Decision Making Coaching & Performance Improvement Operational Excellence

Compensation & Benefits

Salary up to ₹75,000 per month Leadership role with high-impact responsibility Fast-paced, performance-driven work culture Opportunity to lead large-scale admissions operations

Application Details

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Phone:

Immediate joiners preferred.