Education Sales Counselor / Inside Sales

Job Title: Education Sales Counselor / Inside Sales Work Details Location: On-site, Santacruz, Mumbai (Head Office) Days: 6-day work week (one weekly off on a rolling basis) Timing: 10:00 AM – 7:00 PM Role Overview As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine. Key Responsibilities AreaWhat You’ll Do Lead Engagement & Conversion Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses. Upsell & Cross-Sell Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets. Product Mastery Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches. Pipeline Management Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting. Customer Experience Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed. Market Feedback Loop Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys. Key Performance Indicators (KPIs) Daily Call Activity: Minimum 80–100 connected calls (new follow-ups). Lead Conversion Rate: 15–20% of qualified leads converted to paying customers. Monthly Revenue Target: Achievement of assigned sales quota through enrollments. Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage. Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles. Customer Satisfaction: Positive feedback scores from parents post-enrollment. Must-Have Qualifications Fluent English & Hindi; clear, engaging phone presence. Candidate should have graduate pass out form any field. 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred). Proven record of hitting monthly revenue / conversion targets. Comfortable with a 6-day work week (rolling Saturday or Sunday off, timing 10am–7pm). Proficient with CRMs, spreadsheets, and virtual meeting tools. High empathy, consultative mindset, and strong objection-handling skills. Experience in the EdTech sector is a significant plus. Nice-to-Have Familiarity with early-years education or parenting products. Exposure to outbound call campaigns or dialer systems. Knowledge of upsell/cross-sell frameworks and data-driven selling. Compensation & Benefits Salary: ₹25K–₹40K maximum ( depending on experience and interview performance) Incentives: Monthly performance-linked incentives—uncapped earning potential. Work Mode: On-site at Santacruz, Mumbai; modern workspace with breakout zones. Perks: Flexible leave policy, learning & development stipend, weekly team huddles & celebrations. Growth Path Top performers can advance to Senior Inside Sales Executive, Team Lead, or Sales Trainer roles within 12–18 months, with increased responsibility for strategy, mentoring, and revenue ownership.