Customer success manager |1-3 yrs | b2b fintech startup | saas | bengaluru | pre series a

<p> About Meta Morph: </p><p> We at Meta Morph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360° </p><p> About Our Cli ent : </p><p> Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service . </p> <p> What you’ll get to do in this role: </p> <p>● Own the full post-sales lifecycle — onboarding, adoption, retention, and expansion. </p> <p> ● Drive seamless onboarding and ensure customers realize value within the first 30–60 days. </p> <p> ● Build strong relationships with founders, finance teams, and key decision-makers. </p> <p> ● Monitor customer health metrics and proactively mitigate churn risks. </p> <p> ● Conduct regular check-ins and business reviews to drive engagement and long-term partnerships. </p> <p> ● Identify upsell and cross-sell opportunities in collaboration with Sales. </p> <p> ● Own renewals and work towards strong Net Revenue Retention (NRR). </p> <p> ● Act as the voice of the customer internally — collaborating with Product, Sales, and Operations teams. </p> <p> ● Stay updated on fintech, spend management, and market trends to better guide customers. </p> <p> We’re looking for someone who: </p> <p>● 2–5 years of experience in Customer Success / Account Management / Saa S roles. </p> <p> ● Experience managing B2 B customers (finance teams, founders, CXOs preferred). </p> <p> ● Strong stakeholder management and relationship-building skills. </p> <p> ● Data-driven mindset with ability to track adoption and health metrics. </p> <p> ● Ability to work independently in a fast-paced startup environment. </p> <p> ● Strong communication and problem-solving skills. </p> <p> ● Finance / fintech understanding is a plus. </p> <p></p> <p></p> <p></p>