Client Experience & Retail Operations Assistant (Greater New Orleans Region)

Position Summary Cristy Cali Jewelry is hiring a Client Experience quick to learn and follow new workflows Respectful, courteous, and warm, with a genuinely people-first attitude Firm and confident enforcing company policies without being a pushover Patient, steady, and calm under pressure Retail or in-person customer service experience strongly preferred Comfortable managing multiple communication channels at once Eager to learn about jewelry, gemstones, and the craft behind the brand A genuine love of jewelry is a major plus Comfortable in a small-team environment where roles overlap and everyone pitches in wherever needed Motivated by contribution and impact — wants to be of service and help move a growing company forward, not just complete a task list This role is designed as an entry point into a real career path, not a fixed position. Cristy Cali Jewelry is building a wholesale and B2B business, and the person who steps into this role has the opportunity to grow with it. Within 6-12 months , the expectation is to become a Wholesale Specialist (or Retail Partner Success Manager) — fully owning the relationships, systems, and processes for our current wholesale accounts, with pay increasing as this responsibility deepens and additional accounts are added. Beyond that, the opportunity is uncapped. As our wholesale pipeline grows, this person can move into business development: launching small B2C pop-up events, securing trunk show opportunities locally and in Austin, building our presence at industry events, and eventually leading our push into larger trade shows such as JCK. Incentive compensation will be introduced as this person begins generating new B2B and B2C business. Room to Grow This role isn't a fixed position — it's a starting point.  Cristy Cali Jewelry is actively building our wholesale and B2B business, and there's real opportunity for the right person to grow with it. As you build expertise managing our current retail partner relationships, there's a path toward taking on more ownership of our wholesale strategy — and beyond that, toward leading business development efforts like pop-up events, trunk shows, and eventually industry trade shows. We believe in growing our team members alongside the business, and we're looking for someone who's excited to grow with us.