Network CISCO Voice Engineer

Mphasis · India

Network CISCO Voice Engineer

Hybrid

Hyderabad/Bengaluru

Exp: 8+ yrs

Mandatory Skills: Network CISCO Voice, CUCM, Cisco Unity Connection, Ribbon SBC/PSX

About the role:

We are looking for an experienced Voice Networking / Unified Communications Engineer to provide L2/L3 operational support for enterprise voice and collaboration infrastructure.

The candidate should have strong hands-on experience in Cisco CUCM, Cisco Unity Connection, Ribbon SBC and Ribbon PSX , along with good knowledge of SIP-based voice communication.

The role will focus on voice infrastructure administration, production support, troubleshooting, incident resolution, and maintaining high availability of the enterprise telephony environment.

Preferred candidates should have hands-on experience with:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Ribbon Session Border Controller (SBC)
• Ribbon PSX
• Voice infrastructure operations, troubleshooting, and incident management

Desired Skills:

• Strong communication skills (written and verbal)
• Ability to manage high risk production changes with precision
• Excellent organization, documentation, and time management skills
• Proven ability to work independently while collaborating with distributed teams
• Comfortable operating in fast paced, capacity constrained environments