Director of AI-Driven Support Operations

Harris Computer · United States

Cayenta, a division of Harris, seeks a Director of Support Services to lead our Support organization and drive operational excellence. This remote role welcomes candidates in Canada and the US with travel ~25%. The role requires a customer-focused leader to improve experience and ensure successful delivery to our diverse customer base.

The Director will build teams, set processes, manage escalations, and collaborate with R&D, Sales, and Finance to optimize service delivery and growth.