Senior Project Manager (US Shift)

Reflections Info Systems · Uttar Pradesh, India

As a Project Manager, you will lead the end-to-end delivery of complex data and analytics implementation projects for some of the world's most recognized retailers. You'll own the project plan, drive alignment across teams, manage timelines and budgets, and ensure customers feel confident and supported every step of the way.

You are the conductor of the project orchestra - keeping everyone in sync, removing obstacles, and ensuring the entire implementation moves with clarity, momentum, and purpose. If you thrive in fast-paced environments, love structure, and enjoy building strong relationships with customers and teams, you'll excel here.

Working Hours - US Shift

What You'll Do

Lead End-to-End Project Delivery

• Manage complex software and data implementation projects from kickoff through go-live and stabilization.
• Ensure projects are delivered on time, within budget, and at the level of quality the company is known for.
• Drive clarity across all project phases, ensuring teams know exactly what needs to happen and when.

Develop and Own Project Plans

• Create detailed project schedules, milestones, resource allocations, and dependency maps.
• Manage the critical path and adjust plans proactively to keep the project on track.
• Maintain clear, accurate project documentation throughout the lifecycle.
• Serve as the Primary Customer Contact
• Provide consistent, executive-level status updates and insights.
• Facilitate decision-making by presenting risks, options, and recommendations clearly.
• Maintain strong, professional relationships with customer stakeholders at all levels.
• Anticipate & Mitigate Risks
• Identify potential issues early and drive action plans to prevent or resolve them.
• Ensure escalation paths are clear, timely, and effective.
• Communicate risks transparently to stakeholders and guide the team toward solutions.

Align and Coordinate Cross-Functional Teams

• Ensure every team member-onshore, offshore, internal, customer, or partner-understands their roles and responsibilities.
• Coordinate with Solution Architects, Implementation Consultants, Business Analysts, Data Engineers, and third-party vendors to keep workstreams aligned.
• Foster accountability, collaboration, and a positive team environment.

Maintain Strong Communication & Stakeholder Management

• Balance technical, operational, and strategic priorities to deliver clear communication
• tailored to each audience.
• Document and communicate decisions, changes in scope, and project impacts.
• Facilitate meetings that are organized, structured, and productive.

Drive Continuous Improvement

• Capture and share lessons learned to enhance future projects and internal processes.
• Champion best practices in project governance, documentation, and stakeholder
• engagement.
• Identify opportunities for additional project phases or value-added work within existing customers.

What You Bring

• 16+ years of project management experience in software implementation, data analytics, or SaaS environments.
• Strong understanding of project management methodologies (Agile, waterfall, hybrid).
• Demonstrated ability to manage complex, cross-functional projects with multiple
• stakeholders.
• Excellent communication, organizational, and leadership skills.
• Ability to anticipate issues, solve problems proactively, and keep teams aligned.
• Experience working with global/offshore teams is a plus.
• A positive, collaborative attitude-someone who keeps things structured but can still bring some fun to the process.