Founding customer success

About Short Loop:
Short Loop builds AI Agents for US automotive dealerships. Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception. We work with individual and multi-store dealer groups across the US and are rapidly scaling.
About the Role:
We are hiring a Founding Customer Success team to own the full customer lifecycle and set the team up for Series A and beyond.
This is not a passive “account manager” role. You will:
Own Onboarding, including training and managing third-party integrations
Be data-first, in ensuring AI quality, outcomes, and customer happiness
Run meetings, drive testimonials, and get referrals
Ensure renewals, upsell, and cross-sell goals are met
You will also get to shape the team in a Founding role by:
Defining and executing new processes and tools
Creating new automations that save time and surface insights
Setting the team culture as we scale