Assistant Community Manager

Twin Pines · United States

Assis Assistant Community Manager — West Brighton Affordable Location: On-site | West Brighton, Staten Island Reports to: Community Manager The US base salary range for this full-time position is $75,000 plus discretionary bonus. Role and Responsibilities Overview The Assistant Community Manager supports daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community — partnering with the Community Manager on leasing, resident communication, rent collections, and compliance administration. This role starts leasing-heavy, but that component will lessen over time as you step up into broader operational duties — compliance, financial administration, and site operations. Affordable/RAD experience is required. Resident Experience & Leasing Support

• Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service; assist with leasing activities including tours, applications, move-ins, renewals, and resident communications.
• Assist residents with NYCHA recertifications — gathering required documentation, tracking deadlines, and guiding residents through the process.
• Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management.
• Maintain a positive, welcoming office and community environment.

• Prepare, process, and maintain resident files — including NYCHA recertification documentation — in accordance with company standards and audit requirements.
• Assist with rent collections, posting payments, and delinquency follow-up.
• Support reporting, invoicing, and basic financial tracking as directed by the Community Manager.
• Ensure accuracy of resident and property data in property management systems.

• Partner with maintenance and leasing teams to support unit readiness, occupancy goals, vendor coordination, and service request tracking.
• Ensure policies, procedures, and fair housing practices are consistently followed.
• Step in to support day-to-day operations as needed, including coverage during absences.

• Strong customer service and communication skills, with high attention to detail and comfort handling administrative work.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, collaborative environment.
• Comfort learning and using property management systems and office tools.
• Professional judgment and discretion when handling resident information.

• High School Diploma or equivalent required.
• Affordable housing and RAD (Rental Assistance Demonstration) experience required to be considered — Project-based Section 8 or LIHTC background alone is not sufficient without RAD-specific exposure.
• Leasing, hospitality, or customer-facing experience is a plus.
• Familiarity with property management software (e.g., Yardi) is a plus.

• On-site office and residential community environment, with regular walking of the property and interaction with residents.
• Ability to lift or carry up to 25 pounds occasionally, and to sit or stand for extended periods.

$74,000—$75,000 USD