ServiceNow CSM

Note - Apply if available for F2F interview on 5 Sep in Hyderabad Key Responsibilities: Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize Service Portals / Employee Center for customer interactions Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate ServiceNow with external systems using REST/SOAP APIs Configure Omnichannel features (Email, Chat, Virtual Agent) Create dashboards and reports for customer service performance and insights. Required Skills: Hands-on experience in ServiceNow CSM module Strong knowledge of case management, SLAs, and customer workflows Proficiency in JavaScript and ServiceNow scripting Experience with Service Portal / UI Builder Understanding of ITSM concepts and integrations ServiceNow certifications (CSA / CAD / CISCSM preferred)