Service Delivery Manager

Key Responsibilities 1. Service Delivery & Project Management Manage end-to-end delivery of SI projects and support services. Ensure project execution within scope, timeline, budget, and quality standards. Monitor project milestones, dependencies, and deliverables. Conduct project reviews and governance meetings with customers and internal stakeholders. Ensure successful UAT, project acceptance, and handover to operations teams. 2. Customer Relationship Management Act as the primary point of contact for key customers. Build and maintain strong customer relationships. Conduct periodic service reviews and business review meetings. Address customer concerns and escalations proactively. Drive customer satisfaction and retention. 3. Financial & Commercial Management Ensure achievement of revenu